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A Look Back and Ahead, Part 2

Posted December 26, 2017 by Jennifer G

2017_2018In the first part of this blog, we discussed how XLDent helps Administrative staff gather year-end totals, review practice metrics, and maintain the patient database. These areas can demonstrate trends, and inspire new ideas for increasing loyalty from your patient base, and further engaging your office team in the everyday goals you lay out.

For the Clinical Team, we look at different factors: Patient acceptance of treatment plans and consistent hygiene production are good indicators of practice growth. The Treatment Plan report allows you to see all plans that were created for the year, and the current status of each case. Hygiene production on the Production Analysis report can be generated with a comparative date range, so you can see trends in production increase (or decrease). You will want to see how many new patients you attracted over the past year, and how many of them have become repeat customers. Looking forward, you can be thinking about how best to market your practice and attract more patients next year, using the Referral reports as guidance.

Perhaps you will note that there are unfavorable trends that point to changes needed to increase success in a particular area. Your case presentations can always be improved, on tablet pc’s, using XLDent’s patient-friendly clinical features. You can present a treatment plan to a patient, answer their questions, and have them sign their acceptance (and financial arrangements) right on the tablet.

Wondering how effective overall your team’s efforts were for the past year? The Clinic Production and Collection Report as a Summary totals production, collections, debits and credits for each month with grand totals when run for the year. It’s much easier to set goals for the new year when you have a clear, reliable picture of the overall successes and trends that occurred over the past twelve months.

If you really want to keep a finger on the pulse of your practice’s growth and progress, the brand new KPI Dashboard gives you an analysis of key practice areas, is compiled and presented in easy to read graphics, and is updated in real-time. This dashboard works with mobile devices, so you always have a window of access into the health of your Practice’s performance.

While taking a look back at 2017, now is the perfect time to think about the New Year that is upon us. What areas of your practice would you like to see improve? What goals did you meet that you want to continue into the New Year? XLDent has solutions to meet all needs; to help you be completely paperless, bring your patient experience to the next level, and tools to better understand and manage your practice performance. Here’s to a prosperous 2018!

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A Look Back and Ahead, Part 1

Posted December 12, 2017 by Jennifer G

2017_2018Happy 2018! Well, almost! Are you ready for a fresh start, cleaning up your books, and setting new goals for the new year? There are so many features embedded right in XLDent that it’s the perfect place to start.

The Administrative Team can dig into wrapping up your year by running reports and reflecting on what worked. There are many tools in XLDent that help you analyze, clarify, and set new goals going forward. Which Marketing ventures were most successful? How many new patients did the practice gain each month? Which insurance plans are no longer in use? Which key demographic saw the most growth in your patient database?

Start this process by running the Production and Collection reports for the year. The XLDent Production and Collection Analysis Reports easily break out details for types of procedures completed, and serves as a comparison report for this year against the previous.

Thinking in terms of your ‘Patient Experience’, what improvements could be made for the new year? Almost every new patient who wants to come to your practice will start by calling for an appointment. Are they hearing dead silence or scratchy music when you put them on hold? XLHold could just be what you need to turn that around and create a better first impression on potential new patients. Pleasant music, information about your practice, team and services offered, or even advertising your new whitening special could make the difference of whether they stay on the line or drop off.

How paperless is your office? XLDent has paperless forms and digital treatment consent forms all in one easy to use system. And, we can digitize any custom form that your office currently uses. Start off 2018 right by eliminating your paper forms or old-school signature pads. Start streamlining treatment plan presentation and capture paper-free forms and signatures – all with one solution!

Perhaps you need to step-up your Accounts Receivable collections. XLDent has a patient web portal, which allows patients to access their account online, make payments, see treatment plans that need to be scheduled, and view the most recent statement they have received. You can offer a helping hand to busy people with this online access, right from your practice website. To top it off, the Doctor Portal is included free to give your doctor access to review patient records and appointment schedules on a mobile device, any time.

Is your patient database in need of some cleanup? Take a look at patients who should be inactivated. How long has it been since they’ve been seen? Have they responded to any of your recall efforts? Patient statuses can be quickly changed to inactive, or auxiliary (if they are still the subscriber for another patient’s insurance plan). This will help streamline your recall system, so you are focusing effort on patients who are engaged in their dental health.

If you want to learn more about XLDent or about turning on any of the eSolutions already embedded in your software, contact us today. Consider gathering your staff for a team building day of shared learning, and use the library of webinars to optimize and maximize XLDent’s powerful tools to give you a great start in 2018.

Posted in: Dental Practice Management Software, Dental Software, Electronic Dental Records, XLDent Patient Experience, Leave a comment/ No Comments »
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