Patient Communication Made Easy

Posted August 22, 2018 by Angela S.

The main goal in a dental practice is to deliver the best care possible, while also being productive. Sadly, many practices are dealing with low patient retention rates, holes in their schedule due to last-minute cancellations or no shows, and treatment plans falling through the cracks. Every year broken appointments result in costing your practice thousands of dollars in lost revenue, and that’s not including potential money your practice could have made on treatments you were not able to diagnose! Creating a successful, thriving business needs to include a strong, consistent patient communication system. Investing in a system that will help reduce broken appointments, increase patient retention, acquire new patients, and relieve the practice of undesirable frustration that comes with gaps in the schedule, will be well worth the cost.

LHP_homepage_desktopLighthouse 360 is the all-in-one automated patient communication system specifically designed to help your dental practice increase office efficiency, practice production, and patient satisfaction. For a reasonable monthly fee, your practice will receive unlimited calls, emails and text messages, family messaging, 10-minute true time data, perfect recall system, and daily task reports. One of the biggest advantages of using Lighthouse, is that it will save your office staff a substantial amount of time, which they can use to increase patient satisfaction and overall increase profitability. Imagine hiring a person for $2.00 an hour to completely handle confirming patients, scheduling treatment plans, sending out reminders, and managing online reviews. That is exactly what Lighthouse 360 can do for you!

Throughout the month of August, XLDent is offering an incredible promotion when you sign up. Give us a call to set up a free demo to show you how easy Lighthouse is to use. Together, we can help increase productivity and profitability in your practice, so you can offer exceptional care to each one of your patients.


Posted in: Dental Practice Management Software, Dental Software, XLDent Patient Experience, Leave a comment/ No Comments »
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Did I Encrypt That Email?

Posted August 13, 2018 by Natalie L.

We’ve all become accustomed to dashing off a quick email as we run to lunch or into a meeting. But, we all know there are hackers online, both here and internationally, who are watching and waiting for the opportunity to snatch your patients’ private information. This is a very dangerous problem for practices who don’t take security seriously. The fines for a HIPAA violation are quite steep. In fact, the average fine is currently $100-$50,000 per violation, with a cap on those charges currently set at a shocking $1.5 million.

Sometimes, we might think to ourselves, it’s okay if I send this just once; I’ve done it before and nothing bad ever happened. But, if you consider the loss of your patients’ trust because they no longer want your office handling their private data, the loss is much greater than the  violation alone. We’ve all probably witnessed instances in the dental community where negative reviews have spread like wildfire on social media, damaging a practice’s reputation and standing in the local community.

Dental-Software_SecureEmailWhy encrypt? When sending a standard email message, the text of the email is stored on an unprotected server for years. Anyone who gains access to those servers will be able to see the data you have sent. This is a serious risk when you consider all the emails sent with someone’s full name and address in them. Maybe they contained a social security number, x-rays, or even details of treatment.

There is a simple way to make sure that your patient’s personal data is protected all the way to its destination. SecureMail encrypts these emails, as well as encrypting any reply message that the recipient sends back to you! A quick-send button can be added to your Outlook email application making it no more time or effort to send securely than what you’re doing now. And, there’s another advantage. You may have had difficulty with large email file sizes containing x-rays, intraoral pictures, or periodontal charting. Sending them with SecureMail bypasses any limits set by your current service, and encrypts and protects all information attached.

Sending just one unprotected email to a colleague, patient, or lab is a risk your practice shouldn’t be taking. Just one email can be the difference between exposing trusted information or knowing you’ve done what you can to protect it.

Posted in: Dental Software, Dental Technology, Electronic Dental Records, Leave a comment/ No Comments »
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