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Important Coronavirus Information

Posted March 17, 2020 by Jennifer G

With increasing concern and news surrounding the coronavirus (COVID-19), XLDent wants to inform you, our customer, that we have a plan in place to ensure continued service and support of your business. As we navigate these difficult times, we want to share some of the steps XLDent is taking to continue to serve you.

  • XLDent has proactively taken steps to minimize in-person contact by implementing remote work environments for XLDent staff.
  • All staff functions are fully operational in a remote setting. Over the past 12 months, XLDent has been working on implementing digital tools which have allowed just this; some of which includes cloud phone and meeting software, cloud-based customer support software, and remote support tools.
  • XLDent staff will be minimizing travel and instead taking advantage of web training options when possible.
  • Our support staff will continue to be available via phone as normal, between 7am – 5pm CST.
  • All products and services provided by XLDent remain active and we do not anticipate interruption of service.
  • While we may experience higher than normal call volumes during this developing situation, we appreciate your continued support and patience.

Patient Communications

In the event your practice needs to communicate with patients, XLDent has a couple options to facilitate this. Lighthouse 360 customers may use a custom message and email addresses already in Lighthouse to send mass communications. For specific guidance in doing this, please contact Lighthouse support directly at 888-427-5454. If your practice is not currently using Lighthouse and would like more information about it, contact XLDent.

To use XLDent and Microsoft Outlook for sending the communication, a list of active patient email addresses may be exported from XLDent, and Outlook or other email program can be utilized for sending. The following steps can be taken to retrieve the email list and use Outlook to send the email.

Patients by Last Visit Comm Report

1. From XLDent Reports, select Administrative – Patients By Last Visit Communication.

Patients by Last Visit Comm Report Options

2. Enter the date period considered for active patients (i.e. 18 months). Select Export Address in the Template box. Select Print – To Printer.

Patients by Last Visit Comm Report Print Dialog

3. In the Print dialog, select Print to File, choose Type: Xlsx Data File, and select Open File (to have the list open immediately). Select OK.

Patients by Last Visit Comm Report Spreadsheet

4. This spreadsheet shows a list of all active patients. Highlight all email addresses only and select copy. Note: Outlook may only allow 500 recipients per email which may require you to send multiple emails each with a limited number of email addresses.

Patient Email Sample

5. Paste copied email addresses into the Bcc (blind carbon copy) field of your new email message, completing the subject line and inserting your notice into the body of the email.

Claim Processing

Insurance Carrier ElectronicYou may have or will experience dental payers that have limited processing to only claims received electronically. Some carriers have temporarily stopped processing paper claims. If this affects your practice, please take time to review your current payers to maximize your electronic submission capability. View the current payer list here and update payers with the appropriate Submission Type, Payer ID, Payer Office. If you do not have the ability to submit attachments electronically, XLDent Claim Attachment service is available to do so. The activation setup fee is currently being waived for this. Contact your XLDent Account Executive for more information on utilizing this service.

XLDent Solutions

We understand that challenging times often come when we least expect it. In an effort to offer greater flexibility and more comprehensive services, in recent months XLDent has launched two new solutions: XLDent Cloud and XLDent IT. XLDent Cloud allows practices to relocate their XLDent data to the cloud. This can provide practices the benefit of eliminating the need for an XLDent file server in the office while using the same XLDent software to run their practice. This can also offer greater flexibility to those who have employees working remotely as well as multiple location practices.

XLDent IT is a comprehensive solution for cyber security, network and system maintenance, anti-virus protection, and support, in a managed environment. For information on either of these solutions, contact the XLDent team.

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, XLDent Company, Leave a comment/ No Comments »
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XLDent Cloud is Here!

Posted March 9, 2020 by Jennifer G

Loretto, MN – XLDent, a Valsoft Corporation company, announced the release of XLDent Cloud. This solution combines the leading XLDent practice management software with cloud data management technology.

“This new solution is exciting for both prospective and current XLDent customers who want to take advantage of all that cloud has to offer. XLDent now extends its flexibility to on-premise or cloud, with both single- and multi-location support – all with one robust software,” said XLDent president, Richard Abboud.

XLDent Cloud uses the current XLDent practice management software in a hosted environment. The integrated solutions and feature-rich capabilities that dental practices are familiar with remain fully operational, making this a smooth transition for practices wanting cloud.

“XLDent continues to prove its investment in innovation; making solutions that seamlessly connect every aspect of the practice. This new cloud offering expands our ability to meet the evolving needs of our customers,” said Account Executive, Jennifer Gibbs.

XLDent recently launched a more comprehensive plan, bundling powerful eServices such as Real-Time Insurance Eligibility, Electronic Remittance Advice, Patient and Doctor Portals, Encrypted Email, and more.

To learn more about the solution, visit www.xldent.com/cloud, or contact XLDent at 1-800-328-2925, option 5.

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, XLDent Company, Leave a comment/ No Comments »
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The Dentist’s Role in Preventing Opioid Abuse

Posted August 3, 2016 by Jennifer G

It’s no secret that opioid abuse is soaring in America. In fact, a recent NBC Nightly News report put dentists back in the hot seat. If you haven’t seen, “Hooked: How Opioid Abuse Starts at the Dentist for Many Americans”, watch it here. This report identifies dentists as the gateway to addiction for young people who lack prior experience with opioid prescriptions. Just a few months earlier, the JAMA identified that tooth extractions “may represent an important area of excessive opioid prescribing in the United States”. With this significant amount of attention directed towards dentists, let’s look at a few of the ways providers can make a difference using e-prescribing technology.

Patient Safety

e-PrescribeE-prescribing technology gives the prescriber tools to make safer prescription choices for patients. With e-prescribing, a list of all previously prescribed medications is available in a patient’s electronic chart. As dentists are often limited to knowing only what they have prescribed or what is self-reported, this information is critical to choosing the right prescription for your patient. Drug interaction warnings will appear automatically and include details about the interaction and how to advise patients.

Patient Education

Providers bear the responsibility to educate their patients about their prescriptions. E-prescribing makes it simple to access drug information and review it with your patient. For example, XLDent’s Electronic Prescribing embeds Lexicomp’s Online for Dentistry product for dental specific resources. Take it a step further and provide your patients with drug disposal information for unused medications.

Protect Prescriber Integrity

Dentists who handwrite or print prescriptions put themselves at risk. When the patient has the prescription in their hand, the provider loses control of what happens between the dental practice and the pharmacy. This problem is nonexistent with the use of electronic prescriptions. The possibility of patient intervention is completely removed.

In addition to these 3 ways e-prescribing can impact your practice, Doctors are recognizing increased efficiency and patient convenience. With more states looking to legislation to combat opioid abuse, those using e-prescribing technology are demonstrating a commitment to curb the problem.

Visit our website for more information about XLDent’s e-prescribing technology*.

*XLDent’s e-Prescription service works with all Dental Practice Management systems. XLDent Practice Management Software is not required.

Posted in: Dental Practice Management Software, Dental Technology, Dental Web-based Solutions, Electronic Dental Records, Leave a comment/ No Comments »
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Practice Marketing: Measure Your Results

Posted July 12, 2016 by Danielle H

With so manPractice Marketingy marketing opportunities available to dental practices, it’s important to know which campaigns are effective. Many practices fail to follow through on this key component of marketing: Tracking Patient Referrals!

If you’re not sure what to track or how to measure success, read on for some great tips to get you started.

What to Measure

New Patients by Referral Source vs. Total New Patients

Compare the number of new patients that came from a specific referral source or marketing campaign to the total number of new patients over a given time frame. This information helps you determine what percentage of your new patients came to the office from each referral source.

Cost Per Patient Acquisition

To determine the cost per patient acquisition use this formula: Ad Cost/# New Patients. Compare the Cost Per Patient Acquisition of each marketing campaign to see where you get the greatest ROI.

Production Value by Referral Source

Examine each Referral Source or Marketing Campaign and determine the total production value you’ve generated. This comparison provides the greatest value when the report is run over longer periods of time (6-12 months or longer). In doing so, you will gain insight into whether or not patients visited your practice more than once. If your campaign offered a discounted rate for the patient’s first visit, use this information to determine if your strategy paid off.

Ready to get started? Here’s How…

Step 1:

Create a list of the most common ways patients are referred to your practice. Include things like paid advertising campaigns, referring providers, website, google ads and insurance listings.

Step 2:

Add each of these referral sources to XLDent or your dental software.

Step 3:

Ask every new patient who they were referred by or where they heard about your practice. Enter this into the referral tracking area of your software. Create a script to help team members use consistent language and make sure that everyone has an understanding of the referral sources that pertain to your practice.

Step 4:

Establish an office policy for generating reports. Determine what information will be gathered and how you will measure your results.

Step 5:

Use this information to make marketing decisions that generate the greatest ROI.

Want to learn more about how XLDent Dental Management Software tracks referral information? Get in touch with us today!

Posted in: Dental Practice Management Software, Dental Technology, Dental Web-based Solutions, Email Marketing, Social Media Marketing, Leave a comment/ No Comments »
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6 Must-Have Features for Your Dental Website

Posted July 6, 2016 by Danielle H

Dental Website, XLDent, Dental SoftwareWhat does your website say about your dental practice? While personal recommendations and glowing five-star reviews are certainly convincing, your website’s content and design can also motivate new patients to schedule their first appointment. Like a warm and friendly reception area, a helpful and professional site can create a positive first impression and help new patients feel at ease.

 

1. Hours of Operation

Few things are more frustrating than a business website missing its hours of operation. Don’t forget to include office hours on your contact page to help patients decide if your practice will fit into their busy schedule. Go the extra mile and include holiday closures for an added level of convenience.

2.  High-Quality Staff Photos

Potential patients want to see photos of you and your team, not generic stock images. Professional photos provide a personal touch and build trust. They are also a stellar way to show off your beautiful office and high-tech equipment!

3.  Modern Website Design

A website straight out of the 90s gives patients the impression that your practice is old-fashioned and outdated. As a representation of your business as a whole, make a splash with a slick logo, graphics and overall layout. Make sure to update your site to responsive design to accommodate viewers browsing on their smartphones and tablets.

4.  Video

Add a video to your homepage to help viewers get to know your practice. Tell patients who you are, why you love dentistry, and help them see why your practice is a good fit for their lifestyle. Include things like footage of your office, technology, patients and YOU! Here are two dental websites with great welcome videos that will inspire: http://kevinpottsdentist.com/ and http://www.macdentalcare.com/.

5.  Patient Education

Don’t skimp on content! In addition to helping your practice show up well in Google searches, well-written content about your office and the dental industry will lead to patient connections. Regular blog and social media posts are a great way to keep patients up-to-date and establish your business in the community. Alternate between fun and educational messages for ultimate engagement.

6.  Patient Reviews and Testimonials

New patients expect to find reviews for your practice when searching online. Featuring reviews and testimonials on your website helps to build your total online reputation. Not sure how to get started? Using a program like Lighthouse 360, you can automatically request feedback from patients following their appointment. Then, add the reviews widget to your website to prominently display your patient reviews. So easy!

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, Social Media Marketing, XLDent Website, Leave a comment/ No Comments »
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