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Important Coronavirus Information

Posted March 17, 2020 by Jennifer G

With increasing concern and news surrounding the coronavirus (COVID-19), XLDent wants to inform you, our customer, that we have a plan in place to ensure continued service and support of your business. As we navigate these difficult times, we want to share some of the steps XLDent is taking to continue to serve you.

  • XLDent has proactively taken steps to minimize in-person contact by implementing remote work environments for XLDent staff.
  • All staff functions are fully operational in a remote setting. Over the past 12 months, XLDent has been working on implementing digital tools which have allowed just this; some of which includes cloud phone and meeting software, cloud-based customer support software, and remote support tools.
  • XLDent staff will be minimizing travel and instead taking advantage of web training options when possible.
  • Our support staff will continue to be available via phone as normal, between 7am – 5pm CST.
  • All products and services provided by XLDent remain active and we do not anticipate interruption of service.
  • While we may experience higher than normal call volumes during this developing situation, we appreciate your continued support and patience.

Patient Communications

In the event your practice needs to communicate with patients, XLDent has a couple options to facilitate this. Lighthouse 360 customers may use a custom message and email addresses already in Lighthouse to send mass communications. For specific guidance in doing this, please contact Lighthouse support directly at 888-427-5454. If your practice is not currently using Lighthouse and would like more information about it, contact XLDent.

To use XLDent and Microsoft Outlook for sending the communication, a list of active patient email addresses may be exported from XLDent, and Outlook or other email program can be utilized for sending. The following steps can be taken to retrieve the email list and use Outlook to send the email.

Patients by Last Visit Comm Report

1. From XLDent Reports, select Administrative – Patients By Last Visit Communication.

Patients by Last Visit Comm Report Options

2. Enter the date period considered for active patients (i.e. 18 months). Select Export Address in the Template box. Select Print – To Printer.

Patients by Last Visit Comm Report Print Dialog

3. In the Print dialog, select Print to File, choose Type: Xlsx Data File, and select Open File (to have the list open immediately). Select OK.

Patients by Last Visit Comm Report Spreadsheet

4. This spreadsheet shows a list of all active patients. Highlight all email addresses only and select copy. Note: Outlook may only allow 500 recipients per email which may require you to send multiple emails each with a limited number of email addresses.

Patient Email Sample

5. Paste copied email addresses into the Bcc (blind carbon copy) field of your new email message, completing the subject line and inserting your notice into the body of the email.

Claim Processing

Insurance Carrier ElectronicYou may have or will experience dental payers that have limited processing to only claims received electronically. Some carriers have temporarily stopped processing paper claims. If this affects your practice, please take time to review your current payers to maximize your electronic submission capability. View the current payer list here and update payers with the appropriate Submission Type, Payer ID, Payer Office. If you do not have the ability to submit attachments electronically, XLDent Claim Attachment service is available to do so. The activation setup fee is currently being waived for this. Contact your XLDent Account Executive for more information on utilizing this service.

XLDent Solutions

We understand that challenging times often come when we least expect it. In an effort to offer greater flexibility and more comprehensive services, in recent months XLDent has launched two new solutions: XLDent Cloud and XLDent IT. XLDent Cloud allows practices to relocate their XLDent data to the cloud. This can provide practices the benefit of eliminating the need for an XLDent file server in the office while using the same XLDent software to run their practice. This can also offer greater flexibility to those who have employees working remotely as well as multiple location practices.

XLDent IT is a comprehensive solution for cyber security, network and system maintenance, anti-virus protection, and support, in a managed environment. For information on either of these solutions, contact the XLDent team.

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, XLDent Company, Leave a comment/ No Comments »
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XLDent Cloud is Here!

Posted March 9, 2020 by Jennifer G

Loretto, MN – XLDent, a Valsoft Corporation company, announced the release of XLDent Cloud. This solution combines the leading XLDent practice management software with cloud data management technology.

“This new solution is exciting for both prospective and current XLDent customers who want to take advantage of all that cloud has to offer. XLDent now extends its flexibility to on-premise or cloud, with both single- and multi-location support – all with one robust software,” said XLDent president, Richard Abboud.

XLDent Cloud uses the current XLDent practice management software in a hosted environment. The integrated solutions and feature-rich capabilities that dental practices are familiar with remain fully operational, making this a smooth transition for practices wanting cloud.

“XLDent continues to prove its investment in innovation; making solutions that seamlessly connect every aspect of the practice. This new cloud offering expands our ability to meet the evolving needs of our customers,” said Account Executive, Jennifer Gibbs.

XLDent recently launched a more comprehensive plan, bundling powerful eServices such as Real-Time Insurance Eligibility, Electronic Remittance Advice, Patient and Doctor Portals, Encrypted Email, and more.

To learn more about the solution, visit www.xldent.com/cloud, or contact XLDent at 1-800-328-2925, option 5.

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, XLDent Company, Leave a comment/ No Comments »
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XLDent acquires DentalMate

Posted December 13, 2019 by Pam W.

Loretto, MN – December 2019 – Valsoft Corporation, parent company of XLDent, a leader in the dental practice management software market, is pleased to announce the acquisition of DentalMate, an established provider of practice management software maintained by MDC Systems and Services, Inc since 2003.

DentalMate has supported its loyal customers across the United States for decades.  Mike Simpson, president of MDC Systems & Services, Inc, commented on the acquisition “XLDent is in the best position to meet the needs of our clients over the long term. We are confident this partnership will create exciting new opportunities for all those involved.”

Since 1971, XLDent has been of service to the dental community.  Their flagship practice management system, XLDent, provides dental offices with an intuitive, robust suite of tools built to optimize the clinic’s performance. The XLDent product line has expanded over the years to include a suite of fully integrated and interactive eSolutions and imaging tools, helping clinicians and their staff to optimize their workflow and productivity.

“We are excited for the opportunity to serve DentalMate clients and to provide a migration path to the XLDent suite of products.  We are confident clients will be impressed with not only our software and integration options but our outstanding team of technology professionals.” said XLDent President, Richard Abboud.

About XLDent: 

XLDent is dedicated to providing software solutions that focus on the success of its clients and enhancing the standard of patient care for improved patient outcomes. We are committed to the continual development of electronic dental health records, mobile solutions and Internet-based options in the current development environment with emphasis on proven technologies. http://www.xldent.com/about-us 

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XLDent joins the Valsoft Family

Posted June 19, 2019 by Dawn

Valsoft Logo

 

 

Valsoft Corporation Inc. (“Valsoft”), a Montreal-based company specializing in the acquisition and development of vertical market software businesses, is pleased to announce the acquisition of Professional Economics Bureau of America, Inc. (d.b.a XLDent) (“XLDent“), a leader in the dental practice management software market, based in Loretto, Minnesota.

Since 1971, XLDent has been supporting thousands of loyal customers across the United States. Their flagship practice management system provides dental offices with an intuitive, robust suite of tools built to optimize the clinic’s performance. The XLDent product line has expanded over the years to include a suite of fully integrated and interactive eSolutions and imaging tools, helping clinicians and their staff to optimize their workflow and productivity.

Dawn and Eugene Christodoulou are extremely proud of the company they, along with their employees, have built, and are optimistic about the company’s future.

“As a company specializing in vertical software, Valsoft not only ensures that our focus in the dental software space will be maintained but provides the opportunity to collaborate across verticals to build and improve the XLDent suite. We are extremely excited about the possibilities! This joining of talents offers incredible growth potential for the product, the company and our team,” said Dawn Christodoulou.

Dawn and Eugene will ensure a smooth transition, confirming the combined XLDent and Valsoft team can pursue their mission to grow the business and advance its technology. The company will continue to develop and support their XLDent practice management system, as well as all other products and services, providing a robust software solution to customers.

“We are excited to enter the dental vertical with a family business built on a solid foundation and dedication to its customers, employees and community. We welcome XLDent’s customers, employees and partners into the Valsoft family, and look forward to the next steps of this important journey,” said Stephane Manos, head of M&A and co-founder of Valsoft. “We will do our utmost to ensure that the Christodoulous’ legacy thrives and that customers continue to benefit from world class products and support.”

About XLDent:

XLDent is dedicated to providing software solutions that focus on the success of its clients and enhancing the standard of patient care for improved patient outcomes. We are committed to the continual development of electronic dental health records, mobile solutions and Internet-based options in the current development environment with emphasis on proven technologies. http://www.xldent.com/about-us

About Valsoft Corporation:

Valsoft Corporation acquires and develops vertical market software companies, helping each business to deliver the best mission-critical solutions for customers in their respective industry or niche.

A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds a company into a leader in its respective industry. Unlike Private Equity and VC firms, Valsoft does not have a pre-defined investment horizon and looks to buy, hold, and create value through long-term partnerships with existing management.

Valsoft Corporation was represented internally by David Felicissimo, General Counsel and Pamela Romero, Paralegal. BCMS Capital Advisors LLC acted as the exclusive financial advisor to XLDent on this transaction. XLDent was represented by Amy Moss of Chamberlain Hrdlicka.

For more information about the companies, please visit http://www.xldent.com and https://www.valsoftcorp.com/

Media relations:
Leeja Murphy, Agence Pink
leeja@agencepink.com 514-213-0045

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Tis The Season

Posted December 27, 2016 by Dawn

In case you missed it, we’ve been sharing some love and holiday cheer with you all month long! Here’s a recap of 25 tips and ideas to help your dental office make the most of the holiday season.

#1     Need help decorating your office for the holiday season? This article will help you make the season bright! http://ow.ly/F1lc3063sO6

#2     Establishing a loss prevention plan will help you have a stress free holiday season. Learn how you can take the stress out of database management. http://ow.ly/9dbY3063O47

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#3     Holiday parties lost their luster? Consider showing appreciation to your team by spicing things up.

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#4     Keeping your hygiene schedule full is critical…make it easier! http://bit.ly/2hbdhp8

#5     Give your patients a little something extra…http://bit.ly/2he014I

#6     Tis the season for better team communication

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#7     Bring your team together in new ways this holiday season. http://bit.ly/2h3eqvM

#8     Manage Online Reviews in one place. http://bit.ly/2hWDCbG

#9     Just for fun….Jingle Barks: Dogs Barking Jingle Bells

Watch it here http://ow.ly/asav306ozns

#10     A letter to Santa. http://bit.ly/2h3fC2e

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#11     “My Two Front Teeth” was written in 1944 by Donald Gardner. He asked his second grade class what they wanted for Christmas and noticed that nearly all of his students had at least one front tooth missing as they answered with a lisp. He wrote the song in 30 minutes.

#12

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#13     Wondering what other dental offices do for the holidays? Read this http://ow.ly/eea2306J37J

#14     Did you know XLNotify can help streamline your inter-office communication? For teams of 2 or more… http://ow.ly/8kdR306tfqd

#15     Tis the season to try something new on social media. Run a contest or share your favorite recipe to get patients engaged with your practice!

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#16     Happy National Ugly Sweater Day! Check out this ugly sweater for the dental pro in your life… http://bit.ly/2hWAHzY

#17

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#18     Merry Christmas from The Holderness Family. Check out their annual video http://bit.ly/2hIP6z2

#19     Need a gift for the dentist in your life? Get it here http://ow.ly/GIIb306J3EF

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#20     Reactivating dormant patients is an easy way to boost production. Tis the season to rekindle relationships. http://bit.ly/2ic7UYx

#21     Has the elf on the shelf been visiting your office? http://bit.ly/2hsMp1C

#22     The holidays are busy for everyone. ePrescribing will save time for you AND your patients. Learn more http://ow.ly/rPbf306JdkC

#23     Feeling generous? Here are some gift ideas that your patients will actually use http://ow.ly/TyNh306JdBM

#24     Watch: 15 Funny Christmas Animal Clips http://ow.ly/GFPM306JdNw

#25     Merry Christmas from XLDent!

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Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Uncategorized, XLDent Company, XLDent Patient Experience, Leave a comment/ No Comments »
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