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XLDent Cloud is Here!

Posted March 9, 2020 by Jennifer G

Loretto, MN – XLDent, a Valsoft Corporation company, announced the release of XLDent Cloud. This solution combines the leading XLDent practice management software with cloud data management technology.

“This new solution is exciting for both prospective and current XLDent customers who want to take advantage of all that cloud has to offer. XLDent now extends its flexibility to on-premise or cloud, with both single- and multi-location support – all with one robust software,” said XLDent president, Richard Abboud.

XLDent Cloud uses the current XLDent practice management software in a hosted environment. The integrated solutions and feature-rich capabilities that dental practices are familiar with remain fully operational, making this a smooth transition for practices wanting cloud.

“XLDent continues to prove its investment in innovation; making solutions that seamlessly connect every aspect of the practice. This new cloud offering expands our ability to meet the evolving needs of our customers,” said Account Executive, Jennifer Gibbs.

XLDent recently launched a more comprehensive plan, bundling powerful eServices such as Real-Time Insurance Eligibility, Electronic Remittance Advice, Patient and Doctor Portals, Encrypted Email, and more.

To learn more about the solution, visit www.xldent.com/cloud, or contact XLDent at 1-800-328-2925, option 5.

Posted in: Dental Practice Management Software, Dental Software, Dental Technology, Dental Web-based Solutions, XLDent Company, Leave a comment/ No Comments »
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Fall Clean-up: What to do when the kids go back to school

Posted October 8, 2018 by Angela S.

It’s that time of the year again… Back to School! Parents are trying to get kids out of bed and on the bus, fall sports replace beach fun, and teachers are back in full swing. After a busy summer, you may start to experience more down time during the back to school craze, but don’t worry – there are many ways for you to keep your practice busy. Here are 3 ideas to remain productive:pending list dragged tplan

1. Review your treatment plans! Now is a great time to go through treatment plans that were created this year and get them scheduled. Your patients may have simply forgotten about them. A quick call, or email, reminding them to schedule that treatment may be just what they need. Don’t let that revenue, and top-notch customer care, fall through the cracks. XLDent makes it easy to see all your treatment plans within the software and easily drag-and-drop planned treatments right into the appointment book as they schedule.

2. Utilize the XLDent data and KPI Dashboard. There are several ways for you to understand your practice even better. While it may seem overwhelming to review reports when the schedule is full, slower periods are a great time to analyze key metrics which can assist in improving your practice’s numbers. You can determine anything from how much new patients spend on average, types of services being performed, and who has outstanding balances, in order to boost your business. KPI-Dashboard2And our KPI Dashboard service takes those reports one step further! With a real-time view of Key Performance Indicators, the KPI Dashboard can be accessed from any computer, smartphone, or tablet with internet access to give you an overall or detailed look at your practice health.

3. Training, Training, Training! Take this time to boost your skills and take advantage of the plethora of XLDent software webinars. From appointment scheduler, to patient communication, core business systems and clinical charting, webinars can be as short as just a few minutes to longer, more in-depth ones. There are topics, tips, and features for everyone in the practice! The more your staff knows, the better your practice will run overall. We are also here to help. If you have area’s in your workflow that need a little TLC, our expertise is practice management. Contact us for additional training, which can be in your office or on-line.

We understand that every business will experience slow times and the team at XLDent is here to assist. If you want to review any of the topics covered above, don’t hesitate to call our support team to get additional information. Don’t let the fall season get you down. Instead, take charge and get those items taken care of that will benefit your practice in the long run.

Posted in: Dental Practice Management Software, Electronic Dental Records, XLDent Patient Experience, Leave a comment/ No Comments »
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Did I Encrypt That Email?

Posted August 13, 2018 by Natalie L.

We’ve all become accustomed to dashing off a quick email as we run to lunch or into a meeting. But, we all know there are hackers online, both here and internationally, who are watching and waiting for the opportunity to snatch your patients’ private information. This is a very dangerous problem for practices who don’t take security seriously. The fines for a HIPAA violation are quite steep. In fact, the average fine is currently $100-$50,000 per violation, with a cap on those charges currently set at a shocking $1.5 million.

Sometimes, we might think to ourselves, it’s okay if I send this just once; I’ve done it before and nothing bad ever happened. But, if you consider the loss of your patients’ trust because they no longer want your office handling their private data, the loss is much greater than the  violation alone. We’ve all probably witnessed instances in the dental community where negative reviews have spread like wildfire on social media, damaging a practice’s reputation and standing in the local community.

Dental-Software_SecureEmailWhy encrypt? When sending a standard email message, the text of the email is stored on an unprotected server for years. Anyone who gains access to those servers will be able to see the data you have sent. This is a serious risk when you consider all the emails sent with someone’s full name and address in them. Maybe they contained a social security number, x-rays, or even details of treatment.

There is a simple way to make sure that your patient’s personal data is protected all the way to its destination. SecureMail encrypts these emails, as well as encrypting any reply message that the recipient sends back to you! A quick-send button can be added to your Outlook email application making it no more time or effort to send securely than what you’re doing now. And, there’s another advantage. You may have had difficulty with large email file sizes containing x-rays, intraoral pictures, or periodontal charting. Sending them with SecureMail bypasses any limits set by your current service, and encrypts and protects all information attached.

Sending just one unprotected email to a colleague, patient, or lab is a risk your practice shouldn’t be taking. Just one email can be the difference between exposing trusted information or knowing you’ve done what you can to protect it.

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A Look Back and Ahead, Part 2

Posted December 26, 2017 by Jennifer G

2017_2018In the first part of this blog, we discussed how XLDent helps Administrative staff gather year-end totals, review practice metrics, and maintain the patient database. These areas can demonstrate trends, and inspire new ideas for increasing loyalty from your patient base, and further engaging your office team in the everyday goals you lay out.

For the Clinical Team, we look at different factors: Patient acceptance of treatment plans and consistent hygiene production are good indicators of practice growth. The Treatment Plan report allows you to see all plans that were created for the year, and the current status of each case. Hygiene production on the Production Analysis report can be generated with a comparative date range, so you can see trends in production increase (or decrease). You will want to see how many new patients you attracted over the past year, and how many of them have become repeat customers. Looking forward, you can be thinking about how best to market your practice and attract more patients next year, using the Referral reports as guidance.

Perhaps you will note that there are unfavorable trends that point to changes needed to increase success in a particular area. Your case presentations can always be improved, on tablet pc’s, using XLDent’s patient-friendly clinical features. You can present a treatment plan to a patient, answer their questions, and have them sign their acceptance (and financial arrangements) right on the tablet.

Wondering how effective overall your team’s efforts were for the past year? The Clinic Production and Collection Report as a Summary totals production, collections, debits and credits for each month with grand totals when run for the year. It’s much easier to set goals for the new year when you have a clear, reliable picture of the overall successes and trends that occurred over the past twelve months.

If you really want to keep a finger on the pulse of your practice’s growth and progress, the brand new KPI Dashboard gives you an analysis of key practice areas, is compiled and presented in easy to read graphics, and is updated in real-time. This dashboard works with mobile devices, so you always have a window of access into the health of your Practice’s performance.

While taking a look back at 2017, now is the perfect time to think about the New Year that is upon us. What areas of your practice would you like to see improve? What goals did you meet that you want to continue into the New Year? XLDent has solutions to meet all needs; to help you be completely paperless, bring your patient experience to the next level, and tools to better understand and manage your practice performance. Here’s to a prosperous 2018!

Posted in: Dental Practice Management Software, Dental Software, Electronic Dental Records, XLDent Patient Experience, Leave a comment/ No Comments »
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A Look Back and Ahead, Part 1

Posted December 12, 2017 by Jennifer G

2017_2018Happy 2018! Well, almost! Are you ready for a fresh start, cleaning up your books, and setting new goals for the new year? There are so many features embedded right in XLDent that it’s the perfect place to start.

The Administrative Team can dig into wrapping up your year by running reports and reflecting on what worked. There are many tools in XLDent that help you analyze, clarify, and set new goals going forward. Which Marketing ventures were most successful? How many new patients did the practice gain each month? Which insurance plans are no longer in use? Which key demographic saw the most growth in your patient database?

Start this process by running the Production and Collection reports for the year. The XLDent Production and Collection Analysis Reports easily break out details for types of procedures completed, and serves as a comparison report for this year against the previous.

Thinking in terms of your ‘Patient Experience’, what improvements could be made for the new year? Almost every new patient who wants to come to your practice will start by calling for an appointment. Are they hearing dead silence or scratchy music when you put them on hold? XLHold could just be what you need to turn that around and create a better first impression on potential new patients. Pleasant music, information about your practice, team and services offered, or even advertising your new whitening special could make the difference of whether they stay on the line or drop off.

How paperless is your office? XLDent has paperless forms and digital treatment consent forms all in one easy to use system. And, we can digitize any custom form that your office currently uses. Start off 2018 right by eliminating your paper forms or old-school signature pads. Start streamlining treatment plan presentation and capture paper-free forms and signatures – all with one solution!

Perhaps you need to step-up your Accounts Receivable collections. XLDent has a patient web portal, which allows patients to access their account online, make payments, see treatment plans that need to be scheduled, and view the most recent statement they have received. You can offer a helping hand to busy people with this online access, right from your practice website. To top it off, the Doctor Portal is included free to give your doctor access to review patient records and appointment schedules on a mobile device, any time.

Is your patient database in need of some cleanup? Take a look at patients who should be inactivated. How long has it been since they’ve been seen? Have they responded to any of your recall efforts? Patient statuses can be quickly changed to inactive, or auxiliary (if they are still the subscriber for another patient’s insurance plan). This will help streamline your recall system, so you are focusing effort on patients who are engaged in their dental health.

If you want to learn more about XLDent or about turning on any of the eSolutions already embedded in your software, contact us today. Consider gathering your staff for a team building day of shared learning, and use the library of webinars to optimize and maximize XLDent’s powerful tools to give you a great start in 2018.

Posted in: Dental Practice Management Software, Dental Software, Electronic Dental Records, XLDent Patient Experience, Leave a comment/ No Comments »
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