How Are You Celebrating World Backup Day?

Posted March 27, 2019 by Nathan N.

Dental_Software_XLDent_XLBackupSunday, March 31st, is World Backup Day. It may not be as exciting as something like National Cheesecake Day, but it does serve as a good reminder to set aside time to go over your backup procedure and disaster recovery plan. Here are some good questions to ask yourself.


This is the most important question. The answer should be a strong, confident YES. If it isn’t, I urge you to find a solution ASAP. Trust me, you do not want to be a victim of major data loss!


Who is in charge of running the backups? What software program, if any, is running the backups? Where is it installed? When and how often do the backups run? Where does the backup go? Flash drive, external hard drive, network storage appliance, offsite to the cloud? Are the backups only on one device or is there redundancy? Is there a time period in which data expires from the backup? If a file got deleted several months ago, would I be able to restore it from a backup? Are the backups encrypted? What is the process for restoring data from the backup?


Is everything important getting backed up? The obvious things are your practice management software database and patient x-rays, but there are other important things than can get overlooked. Do I use a software program for accounting and financials, and is that data getting backed up? Do I use Outlook to receive and view e-mails? Are e-mails stored on the mail server or do they get saved locally to the computer? Are important documents getting backup? Where are they stored; on a front desk or office computer? Or are they on the server and shared to the other computers in the office? It is a good idea to make a list of all your crucial data and where it is located so that you can ensure it’s backed up and protected.


How do I know everything I need backed up is getting backed up? Are the backups running every day? How do I know the backup data is good? How do I know it can be restored in a disaster recovery situation? Make certain that your backup is reliable by conducting periodic audits of your backups to make sure everything you need backed up is getting backed up, the backed-up data isn’t bad or corrupt, and the restore process is functional.


While this may feel like an overwhelming, hair-pulling topic, it doesn’t have to be! With the help of a trusted solution like XLBackup, each of the above questions is answered. You’ll have peace-of-mind knowing you’ve done your part, and we’ve done ours. From secure encrypted data transmission to an offsite location, daily monitoring to ensure your backups are running without error, annual audits of your backups, to restoring your data in a disaster recovery situation, we take care of it.

As you work on this list of questions, if any remain unanswered or have left you feeling uncertain, contact us for more information about the XLBackup Offsite Storage Solution.

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World Backup Day 2018

Posted March 26, 2018 by Nathan N.

It’s inevitable; one day you will lose your data. If you haven’t, that’s great! But in all reality, you probably just haven’t yet. Hardware failure, virus, ransomware, theft, fire, flood, accidental deletion, misuse, natural disaster. These are all determined to take precious photos, videos, documents, and critical business data away from you. As Murphy’s law says: Anything that can go wrong, will go wrong (and at the worst possible time!). It can be a painstaking and time-consuming process to rebuild what you’ve lost, and in some instances, there is no recreating what was lost.

This can be a scary thought, but it doesn’t have to be if you have a trusted backup solution.

I expect that most are familiar with what backups are and why they should be done. In my line of work as XLDent’s Technical Support, it’s shocking how many people I encounter that know this, but still aren’t backing up what’s most important to them. Imagine losing just one year of patients, appointments, history’s, x-rays, and clinical notes. Recently, this just happened. Contrary to our recommendation, this client hadn’t performed a backup for that long. One year. One day their server hard drive failed. Money was spent sending the drive to a data recovery company only to find out that none of the data was recoverable from the failed drive. With a good, responsive IT company and a daily backup, a practice can usually be up and fully operational the very next day with minimal loss. Unfortunately, for this practice, lack of a current backup led to an attempt to recover data from a bad drive, which was ultimately unsuccessful.

Dental_Software_XLDent_XLBackupTo honor World Backup Day, this is a reminder to take a look at your backup. Your business data is invaluable and we don’t want this scenario (or worse) to happen to you. If you aren’t confident in your current solution, contact us about our World Backup Day XLBackup promotion.

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What World Backup Day Means To Me

Posted March 27, 2017 by Ryan S

A Day in the Life of an IT guy.

It’s Tuesday, 8:22am, and I just got a call from a panicked office manager. She’s having problems getting into her system and things are not working right. Nobody in the office can get into their software to start their day. Unfortunately, as an IT technician, this isn’t the first time I’ve seen this happen. A virus attack, hard drive failure, or even something as simple as accidental deletion of a file can quickly create chaos for a business. My first question…Do you have a backup?

The next part of our conversation can go one of three ways. 1) There is no backup. 2) There is a backup. But, it wasn’t working properly or backing up the right stuff. 3) There is a backup and it’s good, it’s recent, and we’re on our way to restoring the data and getting them up and running. What path would you be headed down?

Backups can mean the difference between picking up where you left off or starting completely over from scratch. Backups should be one of the most important decisions a dental practice owner makes. They can be done multiple ways. It may be as simple as plugging in an external hard drive and manually copying the files you want. Or, it could be a fully automated, encrypted, secure backup to an offsite storage location.

What type of backup is right for me?backup

The answer to that question all depends on the type of business you’re in, the amount of data backed up, and how quickly you need that data back if it’s taken away. More often than not, dental software and digital imaging relies on hundreds or thousands of files and folders and even multiple databases. Your day to day operation depends on all of them to be there and working. Considering anything less than a fully automated offsite backup solution is a gamble you don’t want to take.

Putting your data at risk each day at the cost of a cup of Starbucks isn’t worth it. It is far too easy to accidentally open an email and get hit with a ransomware virus, for a hard drive to reach its end-of-life, or for any number of unforeseen things to happen. Data that is held hostage or even damaged can leave you with a business that is brought to a screeching halt. If you have a good backup and a reliable service partner who makes it a priority to get you through a crisis, you can recover with relatively little pain and interruption.

Let’s get back to where my call started on Tuesday morning. Fortunately for her and the practice, we headed down path #3. They were doing a secure offsite backup. I was able to clean the virus from the computer, reload the operating system and programs, and get the data restore underway. Soon they were back to their business of taking care of patients.

If I can leave you with one piece of advice on this World Backup Day, consider your data. Consider its value, the role it plays in your everyday, how hard it works for you from scheduling to clinical notes, planned treatments and taking x-rays. Electronic dental records are amazing and I don’t know of anyone who wants to go back to paper chart days. But those records need to be protected and a reliable, secure, offsite backup is the first step in doing so.

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Pennsylvania’s Recent e-Prescribing Legislation: What You Need to Know

Posted March 21, 2017 by Jennifer G

Video Courtesy of Penn Live

Pennsylvania experienced an astounding 3,264 opioid overdose deaths in 2015, a 20.1% increase from 2014. With the rising, devastating numbers in tow, Pennsylvania has decided to take further action and follow suit with New York and Maine.

On February 6, 2017,  Pennsylvania State Senator Richard Alloway and Pennsylvania State Representative Tedd Nesbit announced the introduction of legislation that will require all opioid prescriptions such as OxyContin®, Percocet®, and Norco® to be electronically prescribed (e-Prescribed) in Pennsylvania.

This legislation was initiated shortly after Pennsylvania introduced a more robust Prescription Drug Monitoring Program and is meant to help reduce opioid drug diversion, decrease opioid overdose deaths, and increase overall patient safety.

“In 2017, it just plain makes sense to prescribe the most addictive, but necessary, medication through e-Prescribing.” – Penn Live

Paper prescriptions which are the alternative to e-Prescriptions leave room for translation errors by the pharmacy, but also opens the door for patients to alter, lose, steal, or sell handwritten prescriptions.

In addition to increased patient safety, opioid e-Prescribing will:

  • Combat the rising issue of prescription fraud within a dental practice, including misuse of a dentist’s DEA number, forged signatures, and stolen prescription pads by patients or an Insider Threat. Get your copy of the Insider Threat eBook here.
  • Add to patient convenience by reducing wait times in pharmacies.
  • Ensure that any drug-drug and drug-allergy interactions based on a patient’s medication history are found and reported to the dentist before the prescription order is completed.
  • Increase patient medication pick-up adherence. Between 28% and 31% of all paper prescriptions either never make it to the pharmacy or are not picked up at all.

To put it simply, opioid e-Prescribing is one of the most effective solutions that is being rightfully viewed as an optimal tool by the state of Pennsylvania to combat the ever increasing opioid crisis.

For the protection of patients, the General Assembly is being urged to pass this vital legislation before June 30, 2017. Click here to read the proposed bill.

Get more information about ePrescribing and schedule a demo today!

Sources: OpenPR; Penn Live; PA State Legislation; Centers for Disease Control and Prevention; Pennsylvania Department of Health

Posted in: Dental Technology, Electronic Dental Records, XLDent Patient Experience, Leave a comment/ No Comments »
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Data Integrity and Reliability, does my dental software fit in?

Posted March 15, 2017 by Danielle H

dataIf you’re like most dentists, you probably haven’t given a lot of thought into whether your practice management software fits the bill when it comes to data integrity. What does that even mean? We need a program that helps us run our practices efficiently and adheres to the best in security standards. The ability to store, process and retrieve data with accuracy and consistency isn’t something you necessarily see, but it is something you’ll experience every day. Today’s blog takes a closer look at a few of the ways XLDent stands out from the crowd.

Database you can count on.

The XLDent practice management software uses a MySQL database engine that ensures performance, scalability and data protection. Many of us take performance and speed for granted when it comes to dental software. The MySQL database helps to ensure that, even as your practice grows, you’ll never experience time lags when accessing your patient information. To protect your data, MySQL offers powerful security and a smooth database backup and recovery process.

Multi Location – No problem.

XLDent offers a scalable solution, meaning you can take your practice from one location to many—all on a single database. As your practice grows, your software should grow with you. That means fast performance and access at all locations and software tools to help you manage your business effectively, from anywhere.

Security features you can feel confident in.

In today’s world, every practice management software should be offering access control tools and tracking information to help you maintain control of your database. XLDent’s security groups help you limit access to areas of the program that would not be needed for an individual to complete their job functions. And, when you’re not sure how or why something happened, the security log helps you take control of the situation and get back on the right track.

Strength in partnerships.

You don’t have to walk down the aisle of any dental exhibit hall or read the online forums to know there are a bazillion new dental software programs and add-ons out there. But who’s vetting these guys and protecting the dentist’s database? When you choose XLDent, you can feel confident in the integration partnerships we have available. Even though we love working with newbies, we don’t let everyone. We choose partners carefully and always keep our client’s best interest in mind. A trusted development environment and support we can be confident will serve you best are just a couple of the traits XLDent needs in a valued partner. Looking for something new and exciting, we’d love to have a conversation about it!

As you’re thinking about this article and wondering if your software makes the cut, do yourself a favor and think about the big picture. Your practice success depends on it!

XLDent has been in business since 1971, focusing on the high technology needs of dental practices. For more information about how XLDent can take your practice to the next level, contact us today.

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